FAQ
Products
With one bag you can make approximately 4 kg of finished ice cream .
Yes, you just have to add water and mix.
Yes, it is designed to be simple, quick and to guarantee always balanced ice cream.
Complete bases already contain all the balanced ingredients, while stabilizers are to be used to balance customized recipes.
Most of them are gluten-free , you can always find this on the label.
Some do. You can check the available certifications on the product page.
Yes, with the doses indicated on the label you can also make granitas and milkshakes.
Shipping
We prepare your order within 24-48 business hours, and then the courier will dispatch it within 5-10 business days.
It depends on the courier: on average 5-10 working days .
Yes, you will receive the courier tracking number by email.
Shipping has a fixed cost of €14.99 .
Payments
Yes. To purchase on Intensho.eu, you must register. You'll be asked to enter your email address and receive a confirmation code to complete registration and activate your account.
Once logged in, go to the Profile section and fill out all the required fields. Here you can enter your VAT number.
No.
Of course! You can purchase without any problems even if you're not yet registered with VIES.
In this case, the amount of your order will include Italian VAT .
We still recommend registering your VAT number with VIES: it's a simple, quick, and free procedure that allows you to save on VAT on future purchases.
The VIES (VAT Information Exchange System) is the system that allows you to verify the validity of your VAT number within the European Union. Only those registered with VIES can make intra-Community purchases without VAT .
We accept the following secure payment methods: Credit or debit card and PayPal
We do not currently accept payments via bank transfer or cash on delivery . All orders must be paid for online at the time of purchase.
Absolutely. All transactions are processed through secure and certified payment platforms , with TLS encryption to protect your data.
Yes, you will receive an invoice in PDF format.
Orders and returns
The status is always updated on the website: if it can be ordered, it's available.
Yes, if it hasn't shipped yet. Contact us now.
Yes, within the legal deadlines, as long as the packaging is intact and sealed.
Contact us with photos within 24 hours of delivery, and we'll assist you.