Refund policy

You have the right to exercise your return right within 14 days from the delivery date of your order. You may choose to return all products or only some of them.

Purchased items may be returned and replaced or refunded, provided they are sent back within 14 days of receiving the order to the Logistics Center of Tecnoblend s.r.l. (owner of the Intensho brand), located at:

Via Alberto Manicone s.n.c.
Zona Industriale Jesce
75100 Matera (MT), Italy

Items must meet the following conditions:

  • must not have been used or opened;
  • must be in their original packaging, intact and free from scratches, damage, or signs of mishandling;
  • must not have suffered any type of damage.

Intensho.eu reserves the right to refuse returns that do not comply with the above conditions.

How to request a return

To request a return, please send an email to web@tecnoblend.it, clearly stating the reason for the return.

Intensho.eu provides a return service with return shipping costs borne by the customer. For each purchase, you may request a return within 14 days from the withdrawal notification and/or within 14 days from the delivery date of the goods.

After receiving your return request, we will send you an email confirming the start of the return procedure or informing you of any refusal, including the relevant reasons.

You may return the product in exchange for:

  • a store credit;
  • a replacement product of equal value; or
  • a refund to the original payment method.

Refunds will be issued using the same payment method used for the purchase as soon as possible, typically within 7 days, depending on the processing times of the payment provider.

Return shipping costs to the Tecnoblend s.r.l. Logistics Center are the responsibility of the customer. The customer may freely choose the courier, provided that the shipping method ensures proper preservation of the product and complies with applicable transport regulations.

Damaged items or shipping errors

Upon delivery, the customer is required to verify:

  • that the number of packages matches the order;
  • that the packaging is intact and undamaged, including sealing tapes.

In case of tampering and/or damage, the customer must immediately report the issue by writing “Accepted with reservation of inspection” on the delivery document before signing it.

Any damage must be reported within 48 hours of delivery by email to web@tecnoblend.it.

If the delivered products do not correspond to those ordered, or if they are damaged or defective, our company will cover the return shipping costs and the shipping costs for the replacement product.

Replacement will be processed only after the returned package has been received at our Logistics Center.

IMPORTANT: Original boxes and packaging must be retained, otherwise the claim may be rejected.

Customers are always entitled to accept delivery with reservation in case of:

  • tampered package;
  • damaged package;
  • torn packaging;
  • wet package.

Signing with reservation is a right of the customer and significantly facilitates replacement and return procedures.

Order cancellation

If the customer cancels the order after payment but before shipment from our Logistics Center, a full refund will be issued within 7 business days using the original payment method.

If the customer refuses delivery of goods already shipped, the customer will be responsible for delivery and return shipping costs. The refund will be issued within 7 business days using the original payment method.

If the customer receives a damaged or defective product and declines replacement but requests a refund, the customer will be responsible for the return shipping costs. The refund will be issued within 7 business days using the original payment method.

Return policy exceptions

Returned items must:

  • still have their original label attached;
  • be returned in their original packaging;
  • show no visible signs of use or wear.

We do not accept returns or refunds for customized or engraved items.

Customer Service

For any questions, please contact Customer Service:

  • via Live Chat
  • via email through the Contact page
  • by phone at +39 0835 1833066

Available Monday to Friday:
09:00 – 13:00 and 16:00 – 18:00
Closed on public holidays.

Logistics Center Address

Tecnoblend s.r.l.
Via Alberto Manicone
Zona Industriale Jesce
75100 Matera (MT)
Italy

In live chat and by email

Email: web@tecnoblend.it